Widerrufsrecht

1. General Provisions

This Returns & Refund Policy (“Policy”) applies to all purchases of The Codex made through Rebel Thinkers’ official sales channels. By placing an order, the customer (“you”) acknowledges and agrees to the terms set out herein.

Due to the collectible nature of The Codex, returns for reasons of change of mind are not accepted. Returns are permitted solely in cases where the product is received in a damaged or defective condition, or where otherwise required by applicable consumer protection laws.

2. Eligibility for Returns

A return will only be accepted if all of the following conditions are met:
a) The item is unopened, unused, and remains sealed in its original shrinkwrap as delivered.
b) The item is in the same condition in which it was received, including all original packaging.
c) You provide a valid proof of purchase.
d) A return request is submitted to support@rebel-thinkers.com within five (5) calendar days of delivery.

Items returned without prior written authorization will not be accepted.

3. Damaged or Defective Goods

If the product is received in a damaged or defective condition, you must notify us within five (5) calendar days of delivery, providing photographic evidence of the damage or defect. Upon verification, we will arrange a replacement product at no additional cost. Refunds for damaged or defective goods will be issued only if a replacement is not available.

4. Return Shipping Costs

Unless otherwise required by applicable law:

The customer is responsible for all return shipping costs.
Where a prepaid return shipping label is provided by Rebel Thinkers, the cost of such label will be deducted from the refund amount.

5. Non-Refundable Costs

The original delivery/shipping fees are non-refundable in all cases, except where required by law due to a defective or non-conforming product.

6. European Union Right of Withdrawal

If the goods are shipped to a customer located in the European Union, you are entitled to exercise the statutory 14-day right of withdrawal pursuant to Directive 2011/83/EU, without providing a reason. This period runs from the day after you receive the goods.
However, this right is subject to the following conditions:

The item must remain unopened and sealed in its original shrinkwrap.
You are responsible for the cost of return shipping.

7. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within ten (10) business days. Processing times by your bank or payment provider may vary.

If more than fifteen (15) business days have elapsed since the refund approval and you have not received your funds, please contact us at support@rebel-thinkers.com.